Everything You Need to Know

Find answers to common questions about your stay, amenities, check-in, policies, and more for a standardized experience you can trust.

Helpful Booking Info

General Booking Questions

  • How do I book the property?

    You can book directly on this website for the best rates.


  • What payment methods do you accept?

    We accept major credit cards through this booking site.




  • Can I cancel my reservation? What is your cancellation policy?

    Yes, our cancellation policy is  free cancellation up to 7 days before check-in. Please refer to your booking confirmation for full details.




  • Are there any additional fees?

    Additional fees may include a cleaning fee, pet fee (if applicable), and local taxes. These are listed during the booking process.



  • How do I get my booking confirmation?

    After making a reservation you will receive a confirmation email. This will include your reservation details, check-in instructions, and property access information. If you don’t see a confirmation email, check your spam or junk folder.



Helpful Tips & Info

Check-in and Check-out

  • What time is check-in and check-out?

    Check in at 4pm and check out at 11am




  • How do I check in to the property?

    Check-in instructions, including access details, will be sent to you via email or your booking platform before your arrival. If the property has a smart lock or keyless entry, you will receive a code.



  • Can I request an early check-in or late check-out?

    Early check-in and late check-out requests are subject to availability. Please contact us 24 hours before your arrival/departure to check availability and possible fees.



  • How do I check out?

    Check out instructions will be emailed to you the day before check out.


  • Who do I contact if I have issues during check-in or check-out?

    If you encounter any issues, please contact PMI Mountain Collection at 435-731-4600/guestservices@pmimountaincollection.com for assistance.


Everything You Need

During Your Stay

  • What should I do if I have an issue with the property during my stay?

    Please contact us immediately at 435-731-4600/guestservices@pmimountaincollection.com for any issues such as maintenance, Wi-Fi problems, or unexpected concerns. We will address your request as quickly as possible.



  • Is there housekeeping during my stay?

    Housekeeping is available upon request for an additional fee.




  • Can I extend my stay?

    Extensions are subject to availability. Please contact us as soon as possible to arrange this.




  • What’s the best way to reach you during my stay?

    Reach out to PMI  via phone or email at 435-731-4600 or guestservices@pmimountaincollection.com.


  • Are extra towels, linens, or toiletries provided?

     Yes, we provide first use supply for each booking.

Have a question?

Send us a Message

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